Refund policy

Return & Refund Policy

Because the majority of our pieces are made to order with your choice of color, all sales are final. We do not accept returns or exchanges.

Damages: If you receive an item that arrives damaged or defective, please inspect your order upon delivery and contact us within 7 days of receiving your item at brent@fullblownglass.com. Please include photos of both the damaged product and the shipping box so we can evaluate the issue and make it right.

We are not responsible for color variations caused by differences in screen displays, as the customer selects colors at the time of purchase.  If you have questions, ask before you buy. 

Non-returnable items: As all pieces are custom or handcrafted, we do not accept returns on any items.

European Union customers: If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days under the EU cooling-off period, for any reason. The item must be in its original, unused condition with original packaging and proof of purchase.